Privacy Policy

Your privacy is important to us. It is Propurti's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.propurti.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

1. "Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
2. "Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.

Technical Usage and Log Information

When you visit our website, our servers may automatically log the standard data provided by your web browser. We automatically collect certain technical and usage information to ensure security, maintain service quality, and improve platform performance. This may include:

• Internet Protocol (IP) address
• Device type, operating system, and browser information
• Dates and times of access and activity
• Error logs and diagnostic data
• Audit logs recording actions taken within the platform (e.g. who performed an action and when)

This information is used for security monitoring, fraud prevention, troubleshooting, and compliance purposes.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:

• First and last name
• Email address
• Telephone number
• Physical address (such as a property address associated with an account, which may not be a personal residence)

Collection and Use of Information

Propurti collects and uses personal information for purposes that a reasonable person would consider appropriate in the circumstances, including but not limited to:

• Provide, operate, and maintain the Propurti platform
• Facilitate property management, tenancy administration, and maintenance workflows
• Communicate with users regarding accounts, services, and support
• Process payments and maintain financial records
• Improve platform functionality, security, and user experience
• Comply with applicable legal and regulatory obligations

We may collect personal information from you when you do any of the following on our website:

• Use a mobile device or web browser to access our content
• Contact us via contact forms, email, social media, or on any similar technologies
• Create and manage accounts
• Communicate with other users
• Request for support services

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our platform's core features and services
• to enable you to customize or personalize your experience of our website
• to contact and communicate with you
• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
• for advertising and marketing

Consent

By using the Propurti platform, users consent to the collection, use, and disclosure of their personal information as described in this Privacy Policy.

Property owners and property managers represent and warrant that they have the legal authority to provide personal information relating to tenants or other individuals and that such information is collected and disclosed in accordance with applicable privacy and tenancy laws.

Account and Platform Information

To operate the platform securely and manage access, we collect and maintain account-related information, including:

• User role (e.g. tenant, property owner, property manager, administrator)
• Login credentials (stored in hashed or encrypted form)
• Authentication tokens and session identifiers
• Account status (active, inactive, suspended)
• Communication and notification preferences

This information is used to authenticate Users, enforce role-based access controls, and deliver relevant platform communications.

Property and Tenancy-Related Information

As a property management platform, Propurti processes information relating to properties and tenancy relationships.

For Property Owners and Property Managers

• Property addresses and unit identifiers
• Ownership or management associations
• Lease terms (including start and end dates and rent amounts)
• Maintenance records, requests, and work orders
• Documents uploaded to the platform, such as leases, notices, and invoices

For Tenants

• Assigned unit or property information
• Lease-related details
• Maintenance requests and related communications
• Payment status information (excluding full banking or card details)

This information is processed to support property operations, maintenance workflows, compliance with tenancy obligations, and communication between authorized parties.

Financial and Payment-Related Information

Propurti does not store full payment instrument information.

Information We May Collect

• Payment history (transaction amounts, dates, and status)
• Outstanding balances
• Invoice and receipt records

Information We Do Not Collect or Store

• Full credit card numbers
• Full bank account numbers

Communication and Support Information

We collect information generated through use of platform communication and support features, including:

• Messages exchanged between tenants, property managers, and property owners
• Customer support inquiries and tickets
• Notes entered by authorized Users
• Attachments such as photos or documents related to maintenance or property issues

This information is used to facilitate communication, resolve issues, and improve the quality and reliability of our services.

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

Data Retention: How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy.

For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• third-party service providers for the purpose of enabling them to provide their services
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• where required or permitted by law, including in response to lawful requests by public authorities
• in connection with a business transaction, such as a merger or acquisition, subject to applicable legal requirements

We do not sell personal information.

Third parties we currently use include:

International Transfers of Personal Information

The personal information we collect is stored and/or processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

PIPEDA Compliance (Canada)

Customer Data Rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

• Access the personal information organizations hold about them;
• Correct any inaccurate or outdated personal information the organization hold about them (or, if this is not possible, delete the inaccurate personal information)
• Withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies)

Right to Withdraw Consent

Where you give us consent to collect and use your personal information for a specific purpose, subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use or disclosure of their personal information by notifying us using the email address below in the 'Contact Us' section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Right of Access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00. If any organizational fees seem unjust, you have the right to complain about this. We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our inability to do so before the 30-day timeframe.

Right of Rectification under PIPEDA

You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it's incomplete or inaccurate. If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commission of Canada.

PIPEDA's Ten Principles of Privacy

This privacy policy complies with the PIPEDA's requirements and ten principles of privacy:

1. Accountability. Propurti only is responsible for the PII under its control and will designate one or more persons to ensure organizational accountability for compliance with the ten principles of privacy under PIPEDA.
2. Identifying purposes. Propurti only identifies the purposes for which personal information is collected at or before the time the information is collected.
3. Consent. Consent is required for Propurti's collection, use or disclosure of personal information, except where required or permitted by PIPEDA or other law.
4. Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by Propurti only.
5. Limiting use, disclosure and retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law.
6. Accuracy. Personal information will be maintained by Propurti in an accurate, complete and up-to-date format as is necessary for the purpose(s) for which the personal information was collected.
7. Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.
8. Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request.
9. Customer access. We will inform customers of the existence, use and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions.
10. Challenging compliance. Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section.

Anti-Spam Legislation

Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation. The Company does not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third-parties. On occasion, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our website by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information with them.

Enquiries, Reports and Escalation

To enquire about Propurti's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact Us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

Contact Us

For any questions or concerns regarding your privacy, please contact us by submitting your request to privacy@propurti.com.